About Us
KIDAN is a fast-growing, family-owned IT consulting company headquartered in Switzerland, serving nearly 1’000 enterprise clients. Since 2020, we’ve been helping businesses turn IT into a strategic advantage—through smart, secure, and scalable solutions.

We specialize in IT management and security, and we are the exclusive Swiss distributor of ManageEngine, with strong partnerships including Cloudflare, Colortokens, SentinelOne, Zoho, Horizon3, Quest, and others. Our team of international experts is driven by excellence, integrity, and a people-first mindset.

At KIDAN, we don’t just solve IT problems—we enable long-term business success.

Be part of a mission where technology drives progress and people lead the way.
Job Description
KIDAN is seeking a practical and versatile IT Engineer (Generalist) to support our clients throughout the German-speaking region. In this role, you’ll work directly with business and technical teams, delivering hands-on solutions and trusted advice across IT management, infrastructure, and security; helping organizations maximize the value of their technology.

Your Responsibilities

• Consult and Advise: Guide clients on a broad range of IT management and security topics; including infrastructure, endpoints, networking, monitoring, and identity/access management.
• Implement & Support: Deploy, configure, and maintain IT management and security platforms in client environments (e.g., systems for IT operations, endpoint management, infra security, ITSM).
• Client Engagement: Deliver technical workshops, product demos, and user training; translating complex topics into practical actions for client teams.
• Troubleshoot & Solve: Provide responsive remote and on-site support, addressing technical challenges and ensuring high-quality service delivery.
• Collaboration: Work closely with KIDAN’s Swiss and international team, sharing insights, solutions, and best practices in a virtual and multicultural setting.
• Continuous Learning: Stay up to date with new technologies, solutions, and trends relevant to KIDAN’s core business areas.

Requirements

• 5+ years of experience in IT consulting, technical support, or systems administration; covering core IT management and security domains.
• Broad technical foundations: confident with servers, endpoints, networking, and IT management/security platforms.
• Practical experience with major technologies such as endpoint security, IT service management, or infrastructure solutions.
• Fast learner, comfortable adapting to new tools and challenges as clients’ needs evolve.
• Fluent in German and English (French or Italian is a plus).
• Strong communication skills; able to present technical topics clearly to both technical and non-technical audiences.
• Proactive, customer-oriented mindset, able to work independently and as part of a collaborative team.
• Willingness to work primarily remotely, with flexibility for client visits in the German-speaking part of Switzerland.